Steven Van Belleghem
24.8K subscribers
1:35
How the AirBnB CEO learns to better understand his customers
Steven Van Belleghem
3.1K views • 1 day ago
2:24
How AirBnB goes for a 5+ customer rating
Steven Van Belleghem
13K views • 4 days ago
6:48
CX Update #20: customer satisfaction at Airbnb, building empathy and more!
Steven Van Belleghem
8.8K views • 6 days ago
2:46
A Customer Council, case study Neuhaus.
Steven Van Belleghem
81K views • 1 month ago
1:49
When you make a mistake, don’t just help your customer, support you co-worker as well #CX
Steven Van Belleghem
73K views • 1 month ago
2:00
To make your customers happy: you ARE the right person to talk to.
Steven Van Belleghem
58K views • 1 month ago
6:36
CX Update #19: Be the right person to talk to, support your team and the idea of a customer council.
Steven Van Belleghem
25K views • 1 month ago
2:08
Interesting CX news from Victoria’s Secret #cx Van Belleghem
Steven Van Belleghem
51K views • 2 months ago
1:41
“But what if every customer starts to ask that?” #cx Van Belleghem
Steven Van Belleghem
46K views • 2 months ago
2:15
Mental flexibility can give the human aspect of your CX a real boost #cx Van Belleghem
Steven Van Belleghem
50K views • 2 months ago
5:53
CX Update #18: Mental flexibility, Victoria’s Secret and many more!
Steven Van Belleghem
28K views • 2 months ago
2:09
Friction hunter CEOs -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
64K views • 4 months ago
1:28
Preloved is hot -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
56K views • 4 months ago
2:08
CX for the world -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
40K views • 4 months ago
2:14
CX for life -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
63K views • 4 months ago
3:51
Where HR meets CX -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
44K views • 4 months ago
2:10
AR breakthrough -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
56K views • 4 months ago
2:22
Effective empathy -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
56K views • 4 months ago
2:26
High-value customer agents -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
60K views • 4 months ago
2:18
Personalization at scale -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
64K views • 4 months ago
2:05
The era of search 3.0 -- Customer Experience Trends for 2024 by Steven van Belleghem #CX
Steven Van Belleghem
52K views • 4 months ago
21:01
CUSTOMER EXPERIENCE TRENDS FOR 2024
Steven Van Belleghem
106K views • 4 months ago
47:38
'When Digital becomes Human' a FULL Keynote by Steven Van Belleghem about Customer Experience. #CX
Steven Van Belleghem
20K views • 5 months ago
24:46
Full Customer Experience Keynote: 'The Offer You Can't Refuse' by CX speaker Steven Van Belleghem
Steven Van Belleghem
21K views • 5 months ago
1:31
Steven Van Belleghem, Customer Experience enthusiast, keynote speaker & author
Steven Van Belleghem
792 views • 5 months ago
2:51
There is nothing like direct feedback from customers to improve your processes. #cx Van Belleghem
Steven Van Belleghem
156 views • 5 months ago
2:17
Cleaning company CSU uses a very special phone case to motivate employees #cx Van Belleghem
Steven Van Belleghem
80K views • 5 months ago
2:12
Neuhaus, the premium Belgian chocolate brand, really understands Customer loyalty. #cx Van Belleghem
Steven Van Belleghem
544 views • 5 months ago
8:34
CX Update #17: customer loyalty, effective empathy and many more!
Steven Van Belleghem
38K views • 5 months ago
2:59
The difference in customer experience between Patagonia & Canada Goose - by Steven Van Belleghem
Steven Van Belleghem
48K views • 6 months ago
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