Myra Golden
64.4K subscribers
17:03
How to Write a Complaint Response Email to a Customer
Myra Golden
114 views • 22 hours ago
10:41
How to Move a Live Chat to Closure When You Can't Give the Customer What They Want
Myra Golden
370 views • 2 weeks ago
1:13
🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬
Myra Golden
186 views • 3 weeks ago
8:09
When Customers Use the Bait Tactic, This Is What You Do
Myra Golden
40K views • 2 months ago
16:24
Words Matter in De escalating Customers
Myra Golden
94K views • 2 months ago
10:33
Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers
Myra Golden
40K views • 2 months ago
10:41
5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down "
Myra Golden
1.8K views • 3 months ago
15:04
7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday
Myra Golden
58K views • 3 months ago
6:39
Has Your Boss Told You You're Not Friendly Enough?
Myra Golden
830 views • 3 months ago
7:17
How to Build Rapport with Your Customers
Myra Golden
1.4K views • 3 months ago
11:21
The Power of Positive Language: How it Can Transform Live Chat and Phone Calls
Myra Golden
4.6K views • 7 months ago
7:18
Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence
Myra Golden
2.6K views • 7 months ago
8:25
Sound Friendly in Live Chat Instantly with Personal Pronouns!
Myra Golden
1K views • 7 months ago
3:55
Two Soft Skills for De escalation
Myra Golden
2.7K views • 8 months ago
5:29
Use Feel, Felt, Found to Redirect Angry Customers
Myra Golden
2.9K views • 8 months ago
11:27
When There's No Solution in the Moment, Try This.
Myra Golden
6.1K views • 8 months ago
0:40
How I Use Forced Conflict to Unlock the Keys to De-escalation
Myra Golden
527 views • 9 months ago
35:21
57 Phrases to De-escalate Any Angry Customer
Myra Golden
92K views • 11 months ago
1:11
The Best De-escalation Training for Contact Center Agents
Myra Golden
1.5K views • 1 year ago
1:46
Behind the Workshop I Filming Week at LinkedIn Learning
Myra Golden
256 views • 1 year ago
0:40
Chef Myra, Here to Serve!
Myra Golden
362 views • 1 year ago
13:53
Control Call Center Calls by Asking 3 Closed Ended Questions
Myra Golden
4.9K views • 1 year ago
27:04
How to Coach the 5 Most Underutilized Soft Skills
Myra Golden
2.7K views • 1 year ago
16:24
5 Ways to Get Your AHT Down (Call Control)
Myra Golden
8K views • 1 year ago
13:16
WHEN YOU WANT TO END A CIRCULAR CONVERSATION WITH AN UPSET CUSTOMER, THIS IS WHAT YOU SAY
Myra Golden
4.3K views • 1 year ago
6:16
How to Wrap Up Customer Calls Faster Using Signposting
Myra Golden
3.2K views • 1 year ago
7:56
2 Frameworks for Resolving Workplace Conflict
Myra Golden
1.4K views • 1 year ago
5:45
2 Minutes to Supreme Confidence
Myra Golden
3.5K views • 1 year ago
1:43
How to Assist Customers with Mental Illness
Myra Golden
2.9K views • 2 years ago
16:32
Top 3 Ways to Get Angry Customers to Back Down
Myra Golden
10K views • 2 years ago
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