When turning on Philips TV it stays frozen on the Philips logo. called and was told that I needed software update is this true. Philips TV can only be turned off by unplugging it remote or side power button will not work.

1. My PHILIPS tv stuck on the start screen
2. Why my PHILIPS tv stuck on logo screen every time.
3. What to do when a Philips TV reboots or freezes?

Solutions:
Philips software engineers continuously improve the TV’s stability via software adjustments.

However, here are a few steps that could stop the reboots:
1. Unplug all devices
Unplug all devices connected to the TV. This includes set-top boxes, CI+ modules and hard disks.

If the TV continues to reboot, leave the devices disconnected and proceed with step 2

If the reboots have stopped, leave the devices disconnected and proceed with step 3

2. Restart the TV
• Unplug the TV from the wall socket for at least 1 minute after the LED light has switched off
• Switch the TV ON and leave the devices disconnected
If the TV continues to reboot , leave the devices disconnected and proceed with step 4
If the reboots have stopped, leave the devices disconnected and proceed with step 3

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