Today we’ll be rounding out our discussion on choosing the right CCaaS provider — and with that, concluding this particular “Customer Experience in the Cloud” mini-series of live streams and blog posts.

In last week’s episode, we explored how to assess CCaaS providers’ core proficiency areas while staying laser-focused on your own desired outcomes. This week, we’ll be homing in on how to maintain a consistent (and reasonably objective) vetting approach by using a standardized list of questions to ask each prospective vendor.

These 14 questions will not only help ensure that you check off all those boxes in terms of features and requirements; they’ll also make it much easier to ensure you’re comparing apples to apples, by contrasting how different providers respond to the exact same question. So without further ado…

Tune in to more videos on cloud contact center solutions:
Evaluating Your Next Contact Center Solutions Provider -    • Evaluating Your Next Contact Center S...  

Why Migrating Your Call Center to the Cloud Is Imperative -    • Why Migrating Your Call Center to the...  ​

Does Your Contact Center Need a Full Cloud Deployment? -    • Does Your Contact Center *Need* a Ful...  ​

Learn more about CxEngage - The Human-centric Contact Center - https://www.lifesize.com/cxengage​​​