We talk with Virgin Pulse's Vice President of Global Member Services and Operations, Michael Pace, about how CxEngage by Serenova helped him and his team secure four CCW Excellence awards at Contact Center Week 2022.

To learn more about CxEngage, our omnichannel contact center solution, visit: https://www.lifesize.com/en/call-cent...

Chapters:
00:00 Intro
00:24 Michael Pace - An Introduction
05:50 Contact Center Learnings
09:27 The CxEngage Environment
12:13 Achieving Business Outcomes
17:31 Video Enabled Contact Center