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00:01:46 Principle 1: Listen To Understand, Not To Respond
00:03:20 Principle 2: Listen To Everything
00:04:01 Principle 3: Don’t Conflate Your Experience With Theirs
00:05:37 Principle 4: Empathic Listening Takes Effort
00:07:02 The Four Types of Empathic Responses
00:07:42 Type 1: Acknowledging Their Courage
00:08:53 Type 2: Clarifying The Message
00:09:57 Type 3: Conveying That You Care
00:11:23 Type 4: Checking In

We live in a noisy, distracted world where everyone is trying to make themselves heard.

Empathic listening is sadly underdeveloped. This is the kind of listening that puts total, genuine attention on the other person and the message they are trying to convey. If we’re honest, many of us try to merely give the impression of paying attention to someone, or play the role of a good listener without really being one. Can you think of the last time you sat in someone’s presence and gave them your full attention?

It takes effort not to constantly think of what you’ll say next, not to interrupt, not to rush in with your own opinions, experiences, arguments, perceptions . . . Not only does it take effort, but it comes with a certain degree of risk. It may seem counterintuitive, but authentic listening opens up a space of vulnerability—for the listener, too!

#Clarifying #Communication #Conveying #Correcting #Empathic #StudsTerkel #Terkel #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThePowerofE.Q. #PrinciplesOfEmpathicListeningAndResponding

#Clarifying #Communication #Conveying #Correcting #Empathic #StudsTerkel #Terkel #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThePowerofE.Q. #PrinciplesOfEmpathicListeningAndResponding #