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Watch Nikita Patel (Product Manager, Google) talk about a bad product experience and the limitations of what might prevent it from becoming a great product.

Nikita explains different user personas and what makes a great product experience. She explains how a company may think about prioritizing feature improvements based on financial or time limits to improve the product as much as possible for customers with limited resources.

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Chapters -
00:00 - Introduction
00:32 - Question
00:40 - Clarifying questions
01:14 - Answer
05:58 - Metrics
07:27 - Types of users
13:27 - Pain points
19:11 - Possible solutions
25:10 - Follow-up questions
27:40 - Interview analysis