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Sometimes, customers and end-users ask questions to which we don't know the answer. Our ability to handle such situations professionally and with integrity can make the difference between a satisfied or dissatisfied customer. In this IT customer service training video, Don Crawley, author of The Compassionate Geek explains what to do when you don't know the answer to a customer question. The video includes tips for what to say and how to handle such situations for a successful outcome.

#customerservice #helpdesk #servicedesk

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What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach IT people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/AS.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: https://CompassionateGeek.com