Dionne Crump is a 55-year-old grandmother in Detroit who had never heard of Vivint Smart Home.

“In 2019, I found out there were 10 accounts opened in my name through a company called Vivint,” Crump said.

“I just happened to look on my credit report and see that it was listed,” she explained, “that I had 10 accounts opened on the same day that I did not open that totaled… I think it was $39,900 and something.”

Crump isn’t the only person who wound up with mysterious Vivint accounts. According to a federal lawsuit filed in Alabama, one of the plaintiffs found seven unauthorized accounts registered to homes in Texas. At one point, she was told she owed nearly $15,000.

Vivint is one of the biggest technology firms in Utah. Its name is on the Utah Jazz’s arena. But the federal government says it was unlawfully using people’s credit and identities to open accounts.

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