Published On Jan 25, 2024
Zoom Contact Center uses flows to determine how an engagement is routed through the system to different destinations; such as an automated menu, voicemail box, or agent queue. Learn how an admin can get started with flows in Zoom Contact Center.
Introduction 00:00
Creating a Flow 00:19
Navigating the Flow Editor 01:14
Building a Flow 02:20
Publishing a Flow 05:14
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▪️ Zoom Learning Center ➡️ https://learning.zoom.us/
▪️ Managing Zoom Contact Center Flows ➡️ https://support.zoom.com/hc/en/articl...
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