Recorded 14 April 2022. Presented by Matt Seaman, Executive Director of the Consortium for Service Innovation. More resources: https://www.serviceinnovation.org/int...

Intelligent Swarming is a smarter way to organize people and work, and it unlocks the full potential of an organization. It challenges 30 years of accepted practice by removing tiers of support and instead leverages the collective expertise of your team. Evolved workflows keep pace with today’s more complex environments and increased customer expectations.

Early adopters of this methodology have experienced improvements in all key operational measures of support, including time to resolve, employee skills development, and most importantly, customer effort and loyalty.

Matt Seaman introduces the Intelligent Swarming methodology and shares exciting updated resources to help companies adopt it successfully.

Intelligent Swarming(sm) is a servicemark of the Consortium for Service Innovation