Chris Voss was the Chief International Hostage Negotiator for the FBI, before retiring to go into the private sector. He became the CEO of the Black Swan Group and wrote the hugely successful book, Never Split the Difference: Negotiating as if your life depended on it.

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3.00 No more shaking hands...
5.00 Chris talks Coach Phil Jackson
7.15 What makes his type of coaching work
7.45 You find out who’s coachable quickly
9.45 Coachability and emotional intelligence
12.15 Difference between introverts and extroverts
13.30 How the working for the suicide helpline helped his career
16.40 The importance of learning to listen
19.00 Why the tactical empathy Masterclass is so popular
24.00 Doubling down to overcome a failure
32.30 Admiration for Disney CEO, Bob Iger
35.00 Lance Armstrong
36.25 Radio DJ voice