Claire Hughes Johnson, the former COO of Stripe and author of “Scaling People: Tactics for Management and Company Building,” joins Scott to discuss team management, the role of DEI, and how to identify top talent. Claire is an all-star operator — follow her on X, @chughesjohnson.

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Timestamps:
00:00 In this episode
00:48 Can you break down management, leadership, and the operating system?
05:08 What does self-awareness and the lack of it look like?
08:42 When is it time to let people go?
11:01 Thoughts on interviews?
17:05 What attributes make a good hire?
21:20 What is the right role for a natural introvert?
23:26 Are there questions to ask young people that can help them find their role?
26:01 What are your thoughts on DEI?
26:54 How do you personally measure diversity?
30:12 Do you think DEI should move away from visible characteristics?
32:07 Will there still be DEI positions in 5-10 years?
34:12 Algebra of Happiness: Advice to your 25-year-old self

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