Published On Nov 15, 2011
James Ferrell is a managing partner and founding partner of The Arbinger Institute. He is the author or coauthor of several bestselling books, including Arbinger's international bestsellers, Leadership & Self-Deception and The Anatomy of Peace.
In this talk, Jim discusses the heart of conflict and suggests that our hearts have come to find advantage in conflict.
http://www.hampshire.edu/
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