🌟 Reflecting on the Essence of Hospitality through the Power of a Note 🌟

Last week's video about Elicia Orsbourn and my trip to The Ritz-Carlton Maldives, Fari Islands experience sparked a great conversation about the importance of personal touches in hospitality.

Today, I want to share how the RC team left a note regularly through different touch points in our stay. Despite never meeting him, Afree, a room attendant wrote us notes and gave thoughtful touches in our room - from chocolates to running a warm bath - and showed the remarkable power of hospitality without direct contact.

This experience made me think about how we can extend such personal gestures in our hashtag#fooddelivery interactions, especially considering a recent TikTok video contrasting the impersonal note from a DoorDasher believing they weren't getting a tip with the handwritten notes I've received from a team member at a local Chick-fil-A Restaurants.

In the era of delivery and digital service, a simple personalized note can transform a transaction into a memorable experience. It's a small operational step that could lead to a significant increase in customer loyalty.

Let's discuss how we can bring the warmth of our hospitality 'outside' the four walls of our restaurants. Have you incorporated personalized touches into your delivery experiences? Share your stories and insights below. Let's inspire each other and elevate the art of hospitality, one note at a time.