After he is fired from his job, former security guard Alchie Paray shoots a colleague and holds 55 people hostage at a shopping mall in San Juan City, Metro Manila. Renowned police negotiator Gen. Orlando Yebra, scarred by a past crisis gone tragically wrong, races against time to prevent another catastrophe. A decade earlier, he grappled with a disgruntled policeman holding a tourist bus hostage. That incident ended in the deaths of eight tourists and the hostage taker.

As tensions escalate, Paray’s demands take increasingly eccentric twists and a dangerous paranoia grips him as he becomes aware of police movements outside. San Juan City Mayor Francis Zamora steps into the fray to attempt to soothe the volatile situation and then things take a shocking turn.

00:00 Gunshots inside the mall
01:33 Police decide their strategy
07:48 How to start a hostage negotiation
11:55 A hostage-taking ends in tragedy
17:25 Mounting a secret rescue mission
22:54 Hostage-taker's second demand
29:06 Switching to a civilian negotiator: Manila's mayor
35:59 Hostages and hostage-taker exit the building
39:07 Subduing the hostage-taker

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About the show: Negotiating is part of everyday life, from haggling with street vendors to navigating salaries with employers. Only a few can give deeper insight into the art of negotiating when the stakes are high. The world's most skilled negotiators tell all on how they navigated deadly situations.
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