Panel: Financial and technological inclusion in retail payment: Consumers in a digitalised world

Chair: Inge van Dijk, Director Payments & Market Infrastructure, De Nederlandsche Bank

Anne-Sophie Parent, Former Secretary General, AGE Platform
Colleen Dube, Chief Executive Officer, National Adult Literacy Agency
Elin Wihlborg, Professor and researcher focused on democracy, digitalisation and inclusion, Linköping University
Julien Delamorte, Chief Executive Officer, HandSome
Weiwen Zhong, Product Area Lead, ING

In a digitalised world, access to safe, efficient and convenient means of payment remains essential. How can this be achieved when various groups respond differently to innovation? How can we ensure that retail payments are inclusive, and that all citizens can effectively use digital means of payments? How can we guarantee that vulnerable groups are not left behind and do not become easy victims of payment fraud?