Like we said last week, first impressions are key to putting you in an advantageous position to succeed, but ultimately it all comes down to individual calls, individual conversations and the performance of individual agents. How efficiently and how successfully are your agents handling their everyday interactions?

Of course, as with first impressions, the path to better customer-agent interactions begins and ends with genuine self-reflection. What is your team doing well? What could they be doing better? The problem, however, is that productive self-reflection requires accurate feedback. And without the implementation of AI-fueled technologies like agent assist and transcription, scaling accurate feedback to individual contact center agents remains nearly impossible.

Tune in to more call center AI and CX:
Improve Your Contact Center with AI and Video -    • Improve Your Contact Center with AI a...  

Understanding Your Call Center Customers Through AI -    • Understanding Your Call Center Custom...  

Does AI Influence Your Contact Center Routing Decisions? -    • Does AI Influence Your Contact Center...  

Learn more about CxEngage - The Human-centric Contact Center - https://www.lifesize.com/cxengage​