With Freshworks, Village Roadshow Group achieved a return on investment in one year, with a 25% improvement to average ticket resolution time, and vast ongoing improvements to productivity across the business. It was also able to take advantage of Freshservice’s knowledge management database and contract management database to streamline supplier operations.

Arul Arogyanathan, Village Roadshow CIO, and Ben Parker, IT Operations Manager, attribute the considerable improvements in customer satisfaction and cost savings to the simplicity and versatility of Freshservice, which helps the company’s employees focus on helping their customers rather than wrangling with the internal IT team. The full Freshservice implementation took just six weeks, with minimal disruption to Village Roadshow Group’s business operations.

Learn how our customers are driving growth with Freshworks: bit.ly/3v9bjOS