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Stop asking questions that get nowhere. Try using Labels & Mirrors, two of the foundational Black Swan negotiation skills. What do they look like in action? Chris and Derek put them to the test during this hands-on example at one of our Tactical Empathy seminars. Check it out!

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About The Black Swan Group
Founded and led by former lead FBI negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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