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How to manage a team Remotely?

We started Slidebean as a SaaS company. And SaaS is great: big margins, automation, software! It's what investors love, and it's the story of every other successful tech company out there.

But it turned out customers started coming to us, not only for Slidebean AI, but for our design, our expertise in the pitch deck building, thinking of us as a design agency more than a SaaS tool. And we hated it. We turned them down for months, for years! We pointed them to our SaaS product, which was a terrible idea, and it took us years to realize how wrong that approach was.

In our minds, why would someone pay hundreds of dollars for a designed presentation that takes days to deliver instead of tens of dollars for a system that can do it for them?

The problem is, some people want the self-service option, and some people want the expert. They want customer service; they want a turn-key product rather than a DIY.

Changing consumer behavior is extremely hard, so instead of trying to do that, we adapted to the customer's needs.

The problem for us is that scaling this turn-key product requires humans. And managing humans takes time. In this video, we are going to go over the hacks that we did to scale our staff while maintaining productivity levels.

#startups #Slidebean #clickup

0:00 - Intro
1:26 - Managing a remote team
2:46 - Scaling
4:30 - Automation
5:39 - Company efficiency

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Read the video transcription + sources: https://slidebean.com/blog/startups-h...

Follow Caya:   / cayahere   and   / caya_here  

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