Public sector agencies are enabling government employees to deliver improved citizen services, modernizing IT for digital resilience, digitizing data, automating processes and deploying in the cloud.

Malcom Shorter, Assistant Secretary for Administration at USDA, joined other top decision-makers from government and tech at the UiPath on Tour Public Sector conference to discuss how AI and automation is offering an immediate and frictionless method for achieving dramatic operational improvements.

In this interview, Shorter answered the following questions:
1. What were your biggest challenges in building trust in AI and automation within your organization? How did you overcome them?
2. Could you share a specific example where AI and automation have significantly impacted your organization's mission? What were the key factors that contributed to its success?