I interviewed Elisabeth Swan, who has over 30 years of process improvement experience with a great background working for consulting firms like Rath & Strong and Pivotal Resources. She has lots of experience working with nonprofits, government, hospitality, healthcare, entertainment (including work on "Saved by the Bell"), and the for-profit sector. She teaches Lean and Six Sigma at the University of California-San Diego (UCSD), is the co-host of the podcast and video series (with our last guest Tracy O'Rourke) called the Just-in-Time Cafe, and is a co-author of the book, The Problem-Solver's Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey.

She shares some specific examples of her work with a nonprofit healthcare organization called Cape Code Health Care, and how she helped them achieve Green Belt certification and implement improvements in a day care setting.

Learn more about the podcast at https://leansixsigmaenvironment.org/i...