Custify | Customer Success
144 subscribers
1:58
Is Your CS Data Strategy a One-and-Done?
Custify | Customer Success
11 views • 10 days ago
2:10
From Cost Center to Revenue Generator
Custify | Customer Success
20 views • 10 days ago
1:42
Does Customer Journey Influence Time to Value?
Custify | Customer Success
9 views • 10 days ago
1:24
What Does 'Time to Value' Really Mean for Your Customers?
Custify | Customer Success
7 views • 10 days ago
1:38
Linking Customer Success to Revenue - A Must for Startups
Custify | Customer Success
13 views • 10 days ago
1:06
Acquisition is easy, retention is significantly harder
Custify | Customer Success
17 views • 10 days ago
1:21
The key to a CSM's early stage journey
Custify | Customer Success
19 views • 11 days ago
2:28
The key to communicating with new customers
Custify | Customer Success
31 views • 11 days ago
3:35
How to anticipate the need for technology in your CS team
Custify | Customer Success
70 views • 11 days ago
2:17
The dangers of not targeting specific metrics
Custify | Customer Success
61 views • 11 days ago
3:40
Navigating Challenges as a CS Leader
Custify | Customer Success
228 views • 1 month ago
2:25
Navigating Career Shifts with Resilience
Custify | Customer Success
102 views • 1 month ago
4:31
How to leverage data analytics for better customer success outcomes?
Custify | Customer Success
122 views • 1 month ago
1:46
How to Use Customer Feedback to Drive Product Improvements | Samantha Kramer
Custify | Customer Success
859 views • 1 month ago
1:18
How to measure customer success metrics?
Custify | Customer Success
531 views • 1 month ago
1:30
How to create a scalable customer succ
Custify | Customer Success
35 views • 1 month ago
1:58
What are the best practices for onboarding new customers?
Custify | Customer Success
91 views • 1 month ago
0:47
The difference between a good and a great CS team
Custify | Customer Success
159 views • 1 month ago
1:19
How to avoid misaligned expectations as a CSM
Custify | Customer Success
264 views • 1 month ago
2:10
Balancing client expectations vs reality as a CSM
Custify | Customer Success
558 views • 1 month ago
1:49
Why CS teams shouldn't be afraid of AI
Custify | Customer Success
823 views • 1 month ago
1:43
How to prioritize in Customer Success
Custify | Customer Success
463 views • 1 month ago
2:37
Lessons Learned In Tech Tool Adoption
Custify | Customer Success
109 views • 1 month ago
1:50
Why it's important for CS to align with every department
Custify | Customer Success
84 views • 2 months ago
2:33
The thing that even experienced CSMs miss with their customers
Custify | Customer Success
144 views • 2 months ago
1:26
A different way to look at escalations
Custify | Customer Success
283 views • 2 months ago
2:00
How to test for soft skills when hiring in CS
Custify | Customer Success
298 views • 2 months ago
1:46
Turning Churn into a Catalyst for Product Excellence
Custify | Customer Success
174 views • 2 months ago
1:59
Transforming Churn Announcements into Opportunities for Retention
Custify | Customer Success
55 views • 2 months ago
2:03
Turning Around a Rocky Onboarding Process
Custify | Customer Success
49 views • 2 months ago
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