Redefining Excellence: The Quest for a 6-Star Experience, or 7, or 8...

A 5-star rating doesn’t always mean a property on Airbnb is amazing, it’s rather an indication that a service met expectations, Airbnb consistently exceeds this benchmark, with average ratings soaring above 4.5.
But for Brian Chesky, founder and CEO, and his team, meeting expectations isn't enough—they aim for the extraordinary. Through creative brainstorming sessions, they explore what a 6 or even a 9-star experience might look like, generating groundbreaking ideas that push the boundaries of traditional customer satisfaction.

If you want to learn more about me, check out www.stevenvanbelleghem.com
I’m a keynote speaker, author and entrepreneur in the field of customer experience