In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its co-founder and CEO, Brian Chesky. Here are three critical lessons from Airbnb's CX strategy that exemplify why Brian is revered as a formidable leader in customer-centric innovation, a true "Customer Leader" as described by experts Rudy Moenaert and Henry Robben.

00:00-00:39 Intro
00:39-2:47 Customer satisfaction at Airbnb
2:47-4:07 Building empathy
4:07-5:56 Experience based scaling
5:56-6:48 Outro

I hope you enjoyed this episode. Hopefully you have found new inspiration to improve your customer experience and customer service.

If you want to learn more about me, check out www.stevenvanbelleghem.com
I’m a keynote speaker, author and entrepreneur in the field of customer experience