I bought a BMW M4 at CarMax, and the experience has been interesting to say the least. Today, my CarMax BMW M4 is going in for service for the second time in the 68 days I’ve had the car... and it’s still not done yet. I would love to say that CarMax sold me an upstanding car without any issues. However, that hasn’t been the case. Here’s what happened.

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About this video: I would love to be able to tell you that CarMax sold me the perfect BMW M4 F83; however, that has turned out to not be the case. Over the last couple of months I’ve had the car, I’ve been in for two services/repairs as well as having a third scheduled. So far, it isn’t looking too promising for CarMax and their service center. Let’s talk more about it.

Until you reach 90 days or 4,000 miles, you are in this weird in-between period where you have a $0 deductible warranty provided by CarMax as long as you get your service done at a CarMax location. Truthfully though, you don’t have a choice unless you want to pay for price for service though as MaxCare isn’t active yet either.

The issue is that communication in the service side of things at CarMax hasn't been great. When I purchased the car, I was told that the front plastic vailance on the bumper would be replaced. This part is on back order. No big deal, but I wasn’t called and told about this before showing up the first time for service meaning I wasted most of my day all to not fix the problem that needed to be fixed.

However, what about the parking brake issue? You see, on a hill, it just doesn’t hold at all. The one benefit of the 90 days CarMax only warranty is that it does cover all issues within the first 90 days or 4,000 miles including a weak parking brake. With that, I had them check it out. They agreed it was an issue “adjusted it”, and sent me on my way. As soon as I got home, I tested it, and the issue wasn’t fixed. This could be due to parking brakes on BMWs being weak in general, but it's worth noting in my opinion.

As far as the sales experience at CarMax goes, I don’t really have anything too negative to say. We did the 24 hour at-home test drive. I called ahead to set it up, and the car was ready when we arrived, we drove the crap out of it for 24 hours, I decided I wanted it, and when we came back, it was quick to buy. I felt no pressure, and they tried their hardest to work out an issue I had with my lender.

The purchase process was great, and I will buy another car at CarMax. All of my issues have been with service, and I’m not talking about the people I’ve talked to in service. They have all been great. The issue has been with what is done ‘behind the scenes’ if you will. For example, I wish I would have gotten a phone call about parts not being in stock before I drove to CarMax for my service.

And many of the issues I have had with my M4 could have been prevented. For example, a new parking brake could have been installed, the speaker could have been tested, the software could have been updated all before the car was listed for sale.

You may be wondering why I just randomly mentioned a software update. Well, one day I went to get in the M4, and the gauges were dead. Just not working at all. However, the car started and ran normally. This fixed itself, but happened because the M4’s software was very out of date. A simple update fixes the issue permanently, but it isn’t something CarMax did before purchase.

All in all, CarMax is one of the best purchase experiences I’ve had a dealership. Things changed though when I had to deal with their service department due to the delayed nature of the MaxCare Warranty. Something that wasn’t disclosed to me at any point during the purchase process except in the fine print.

However, once MaxCare kicks in and I can start using my mechanic for repairs, I think things will go a lot more smoothly. Hopefully, it will go as smooth as getting an Aston Martin Vantage for your first exotic car.

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