This video is about "Total Quality Management or TQM".
Total quality management or TQM is a structured approach to overall organizational management. Total quality management is a term that was found in the 1950s. It was developed by William Deming, a management consultant whose work had a great impact on Japanese manufacturing.
Topics I have discussed in this video are,
1. What is Total Quality Management or TQM?
2. 7 principles of Total Quality Management- Customer Focused, Total employee Involvement, Process-Centered, Integrated System, Decision Making Based on Facts, Strategic and Systematic Approach, and Communication.
3. Advantages of Total Quality Management
4. Dis-advantages of Total Quality Management.

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