Professor Jochen Wirtz
3.21K subscribers
31:42
Singapore Airlines - Interview with CEO Goh Choon Phong
Professor Jochen Wirtz
9.8K views • 2 weeks ago
20:43
1 Million Copies - How to Write Textbooks & Why
Professor Jochen Wirtz
116 views • 2 months ago
21:18
Tips for Junior Academics on How to Get Tenure
Professor Jochen Wirtz
351 views • 2 months ago
1:04:19
Master Class: The Service Revolution & Its Implications for Strategy
Professor Jochen Wirtz
1.1K views • 10 months ago
21:49
Master Class: Corporate Digital Responsibility (CDR)
Professor Jochen Wirtz
1.4K views • 1 year ago
28:01
Master Class: Intelligent Automation, AI & Service Robots
Professor Jochen Wirtz
2.5K views • 1 year ago
22:10
The Future of MBA Education & the "Ivy League" of Asian Business Schools
Professor Jochen Wirtz
1.7K views • 2 years ago
2:56
NEW Online Course - Transforming Customer Experience: Strategies for Service Industry
Professor Jochen Wirtz
1.1K views • 2 years ago
30:25
Master Class: How to Improve a Service Culture Fast
Professor Jochen Wirtz
1.7K views • 2 years ago
28:16
Master Class: Improving Service Quality
Professor Jochen Wirtz
4K views • 2 years ago
1:01:09
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
Professor Jochen Wirtz
6.6K views • 2 years ago
51:19
Master Class: Managing Customer Loyalty
Professor Jochen Wirtz
2K views • 2 years ago
19:21
Master Class: B2B Service Transformation: How to Move from Products to Solutions
Professor Jochen Wirtz
1.1K views • 2 years ago
25:36
Master Class: Service Robots & AI
Professor Jochen Wirtz
4.1K views • 3 years ago
10:42
Can You Think of 3 Global Service Brands?
Professor Jochen Wirtz
1.8K views • 4 years ago
4:05
Corporate Digital Responsibility
Professor Jochen Wirtz
1.4K views • 4 years ago
21:17
Master Class: Platform Business Models
Professor Jochen Wirtz
40K views • 4 years ago
8:04
Three Strategic Pathways to Cost-Effective Service Excellence
Professor Jochen Wirtz
1.3K views • 4 years ago
9:09
Introduction to Jochen Wirtz & the Past, Present & Future of Services Marketing
Professor Jochen Wirtz
1.7K views • 4 years ago
10:26
Robotics, AI & Process Automation – The Future of Service
Professor Jochen Wirtz
2.3K views • 4 years ago
9:04
Driving Service Culture – The Role of Top Management
Professor Jochen Wirtz
1.7K views • 5 years ago
15:15
Cost-Effective Service Excellence
Professor Jochen Wirtz
1.1K views • 5 years ago
15:25
Strategic Service Recovery
Professor Jochen Wirtz
3.7K views • 5 years ago
13:30
Customer Feedback Systems
Professor Jochen Wirtz
2.2K views • 5 years ago
14:33
Building Customer Loyalty
Professor Jochen Wirtz
3K views • 5 years ago
17:47
Moving up the Value Chain - From Products to Solutions
Professor Jochen Wirtz
2K views • 5 years ago
9:54
Capturing Value in the Service Economy & Competitive Advantage
Professor Jochen Wirtz
2.8K views • 5 years ago
5:55
Introducing Professor Jochen Wirtz
Professor Jochen Wirtz
1.5K views • 5 years ago
6:09
Singapore Airlines: Transforming the Airline
Professor Jochen Wirtz
3.4K views • 5 years ago
11:10
Singapore Airlines: Delivering Cost-Effective Service Excellence - Part 2
Professor Jochen Wirtz
1K views • 5 years ago
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