When you make a mistake towards a customer, you will make sure that problem gets solved. Just don’t forget your co-worker may feel disappointed or unhappy about the problem they had with that customer. Don’t just deal with the customer, also support your co-worker as part of your customer experience approach.

If you want to learn more about me, check out www.stevenvanbelleghem.com
I’m a keynote speaker, author and entrepreneur in the field of customer experience